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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jimmy Bucket

Jimmy Bucket

February 6, 2025

5  out of  5
rating by Jimmy Bucket
"Noah was great. He informed me of things my past insurance companies never did, and he was very kind to help me out with everything I needed. Very happy with this service"
We responded:
"Thank you for sharing your experience, Jimmy! I'm glad Noah was able to provide you with valuable information and assist you with everything you needed. It's wonderful to know you're happy with our service. If you have any more questions or need further assistance, feel free to reach out anytime."
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TWDaniel

February 5, 2025

5  out of  5
rating by TWDaniel
"It's like having an insurance expert in the family!"
We responded:
"I'm happy you feel that way about our service! It's wonderful to know that our efforts make you feel like part of the family. If you ever have more questions or need assistance, we're here to help!"
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Patrick Hargis

January 29, 2025

5  out of  5
rating by Patrick Hargis
"Very helpful during renewal process, saved me bunch of money. 😊"
We responded:
"Thank you, Patrick! I'm glad to hear that the renewal process was helpful and that we could save you money. 😊 If you have any more questions or need assistance in the future, feel free to reach out."
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Apple Pie

January 28, 2025

5  out of  5
rating by Apple Pie
"Noah was great! He was very friendly and patient. I will 100% go back to him if I ever have any questions or anything else done on my policy. Never experienced such a professional but humorous and pleasant experience with customer service. 5/5, definitely recommend!"
We responded:
"Thank you for sharing your experience! I'm glad to hear that Noah provided such a friendly and patient service. It's wonderful to know that you found the experience both professional and enjoyable. We're here for any questions or policy needs you may have in the future. Your recommendation means a lot to us!"
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Katherine Weisert

January 28, 2025

5  out of  5
rating by Katherine Weisert
"thank you Kit! very easy process and great prices"
We responded:
"Thank you, Katherine! I'm glad to know that you found the process easy and the prices great. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
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Joshua Cauble

January 28, 2025

5  out of  5
rating by Joshua Cauble
"Had a wonderful experience with Noah. He was very polite and professional, making sure that I was informed on everything before a final decision was made. He made sure to follow up and was on time with every appointment set. Very punctual. His knowledge on his profession is very admirable. 100% Recommend Noah from this Agent's office!"
We responded:
"Thank you, Joshua, for sharing your positive experience! I'm glad to hear that Noah provided you with such professional and informative service. His punctuality and dedication to keeping you informed are truly commendable. We appreciate your recommendation and look forward to assisting you with any future needs!"
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Eric Muniz

January 23, 2025

5  out of  5
rating by Eric Muniz
"Sheila thank you for your excellent service, you were very knowledgeable and got me the information that I needed will definitely be doing business with you"
We responded:
"Thank you, Eric, for your wonderful feedback! I'm delighted to know that Sheila was able to provide you with the knowledgeable service you needed. We look forward to continuing to assist you with your insurance needs. If you have any questions or need further assistance, feel free to reach out to our office."
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Jennifer Morales

January 23, 2025

5  out of  5
rating by Jennifer Morales
"Thanks Sheila 😊 for answering all my questions appreciate you they need more people like you"
We responded:
"Thank you, Jennifer, for your wonderful feedback! I'm delighted to know that Sheila was able to assist you effectively. We truly value having team members like her who go above and beyond. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Elias Serrano

January 22, 2025

5  out of  5
rating by Elias Serrano
"La joven gue me. Atendio fue muy amable y servicial la senorita Rosado"
We responded:
"¡Gracias, Elias! Nos alegra saber que la señorita Rosado te atendió con tanta amabilidad y servicio. Estamos muy contentos de tenerla en nuestro equipo. Si necesitas algo más en el futuro, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
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Jinjin Wells

January 21, 2025

1  out of  5
rating by Jinjin Wells
"I had the most humiliating and painful and angry customer service call with Sheila (who would not give me her last name). After a whole chain of miscommunication and slow responses from various employees in this State Farm insurance agency, there is an increase of premium on my parents’ auto policy, due to one missing paperwork. My parents have been out of the country since Nov. Prior to their departure, they worked with a State Farm agent to lower their policy coverage to save some money, since the car will not be driven at all. They were told by their State Farm agent that “You are all set.” After they left country, additional paperwork were requested and they didn’t receive them due to the inconvenience of being out of country. Finally, my parents got access to their email overseas and asked me to contact James Raynor State Farm office. After emails and calls, nothing concrete happened. After the holiday breaks, I called again and finally resolved the missing doc issue. However, the premium went up. My father emailed the agent. Very slow response and no help to solve the premium issue. I called and met Sheila. As the conversation went on, Sheila became more and more aggressive and disrespectful. She clearly picked up that English was not my 1st language and she talked to me in a very discriminating manner. When I asked who was the manager at her office I could reach out, if I could not resolve the issue, her voice got even more intense and annoyed. The increased premium is annoying and very defeating to learn that the State Farm agent won’t help. But being treated so poorly and being verbally discriminated are the reason I am writing this review. I am leaving all the other names out, because they are at least professional and polite, even they did not really try to help. But Sheila has set the bad customer experience to a whole new low standard."
We responded:
"We sincerely apologize for the frustration and disappointment you experienced. Our goal is always to provide clear communication and excellent service, and we regret that we fell short of your expectations. We appreciate you bringing this to our attention and want to assure you that Sheila, like many of our team members, is dedicated to helping our customers. It sounds like there may have been a misunderstanding, and we’re truly sorry if anything came across as unkind or disrespectful. That was never our intention. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out. We appreciate your feedback and the opportunity to improve. "
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Daimar Crespo

January 18, 2025

5  out of  5
rating by Daimar Crespo
"Gracias Lori! Eres fantástica!"
We responded:
"¡Muchas gracias, Daimar! Estamos muy contentos de saber que Lori ha sido de gran ayuda para ti. ¡Es un verdadero placer tenerla en nuestro equipo! Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
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Jhonnier Perez Matos

January 15, 2025

5  out of  5
rating by Jhonnier Perez Matos
"Amazing service, Yanira was awesome helped me with all my questions. Thank you so much Yanira. Highly recommend!"
We responded:
"Thank you, Jhonnier, for your fantastic feedback! I'm so happy to know that Yanira was able to assist you with all your questions. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out to our office. We're here to help!"
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Araceli Garcia

January 15, 2025

5  out of  5
rating by Araceli Garcia
"I called in about getting a quote and Yanira was super helpful! Very sweet young lady."
We responded:
"Thank you, Araceli, for your wonderful feedback! I'm delighted to hear that Yanira was able to assist you so effectively. She's a valued member of our team, and we're grateful for her dedication. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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seth b

January 5, 2025

5  out of  5
rating by seth b
"Lori!!!!! 10|10"
We responded:
"I'm happy to hear that Lori made such a positive impression on you, Seth! Your feedback is greatly appreciated. If you have any questions or need further assistance, feel free to reach out to our office."
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PRISM SOUNDS

January 5, 2025

5  out of  5
rating by PRISM SOUNDS
"Lori! Thank you!"
We responded:
"I'm happy to hear your appreciation for Lori! We're grateful to have her on our team. If you have any questions or need assistance, feel free to reach out."
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Kash Kat

January 5, 2025

5  out of  5
rating by Kash Kat
"Amazing service !!!! I love Lori"
We responded:
"Thank you, Kash Kat, for your wonderful feedback! I'm glad to know you had an amazing experience with our service. Lori is indeed a fantastic part of our team, and we're grateful for her dedication. If you have any questions or need further assistance, feel free to reach out anytime."
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Jordan Hearn

January 5, 2025

5  out of  5
rating by Jordan Hearn
"Lori’s been the best part 10/10. I won’t use anybody else."
We responded:
"I'm happy to hear that Lori has made such a positive impact on your experience with us, Jordan! We're grateful to have her as part of our team. If you ever need assistance or have questions, don't hesitate to reach out. Thank you for your support!"
Profile photo of Kaiti Evraets

Kaiti Evraets

January 2, 2025

2  out of  5
rating by Kaiti Evraets
"Honestly probably some of the worst experiences with an insurance company. They've misplaced paperwork, payments are always changing with no notification, the attitudes from the Sanford location is almost unbearable. This location does not treat their customers like family. Highly recommend calling over to the Orange City location if you ever need to talk to State Farm."
We responded:
"Thank you, Kaiti, for sharing your feedback. I'm genuinely concerned to hear about the issues you've faced with our Sanford location. Misplaced paperwork and unexpected payment changes are not the experiences we aim to provide. Moving forward, we will do more training with our staff so these issues are not repeated and we appreciate the feedback. Thanks for speaking with our manager today and if we can ever provide service in the future, please let us know and we would be happy to help!"
Profile photo of Yane Nieblas

Yane Nieblas

January 2, 2025

5  out of  5
rating by Yane Nieblas
"I had an amazing experience with James Raynor State Farm Insurance Agency and Noah while setting up my new auto policy. Noah went above and beyond to ensure I understood all my options, making the process smooth and stress-free. His professionalism, knowledge, and genuine care for my needs stood out. I’m confident I made the right choice with State Farm and highly recommend them and Noah to anyone looking for excellent service and support!"
We responded:
"Thanks for sharing your experience, Yane! It’s awesome to hear that Noah made the process so easy for you. We’re lucky to have him on the team, and we’re so glad you’re happy with the service. If there’s ever anything else you need, we’re here to help!"
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Avril Love

January 1, 2025

5  out of  5
rating by Avril Love
"Lori is THE BEST WILL ALWAYS ASK FOR HER!"
We responded:
"Thank you, Avril! I'm delighted to hear your appreciation for Lori's service. She's truly an asset to our team, and we're grateful to have her."
Profile photo of Oris Lopez Velez

Oris Lopez Velez

December 15, 2024

5  out of  5
rating by Oris Lopez Velez
"Sheila gracias por tus servicios."
We responded:
"¡Oris, muchas gracias por tu comentario! Estamos contentos de que Sheila haya podido ayudarte. Si necesitas algo más en el futuro, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
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Sabrina Picardat

December 5, 2024

5  out of  5
rating by Sabrina Picardat
"amazing service, by far the best experience with Lori. incredible. thank you lori she was so helpful with all my insurance questions.. she’s so genuine. thank you so much will always ask for her 😊"
We responded:
"Sabrina, thank you for your wonderful review! We're so happy you had an amazing experience with Lori. She truly is genuine and always ready to help with any insurance questions. Your kind words mean a lot to us. We're here for any future needs you may have! 😊"
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Ethan Hicks

December 1, 2024

5  out of  5
rating by Ethan Hicks
"Wow ! Lori is such a great member! Thank you ! Recommend this office"
We responded:
"Thank you, Ethan! We're happy to hear that Lori made such a positive impression. Your recommendation means a lot to us. If you need anything in the future, our office is here to help!"
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Brian Cancel Reyes

December 1, 2024

5  out of  5
rating by Brian Cancel Reyes
"Lori was amazing !!! Thank you so much"
We responded:
"Lori truly is fantastic! We're so happy you had a great experience with her. Thank you, Brian, for your kind words. If you need anything else, we're here to help!"
Profile photo of Ivana Angeles

Ivana Angeles

December 1, 2024

5  out of  5
rating by Ivana Angeles
"Amazing job! Thank you Lori ! Truly works hard for her clients !"
We responded:
"Thank you, Ivana! We're so happy to hear that Lori's hard work made a difference for you. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, we're here to help!"